• Give us a call 0161 768 0023
  • Drop us a line info@thewalldoctors.co.uk
  • Barton Arcade, Deansgate Manchester, M3 2BH

Privacy Policy

This privacy notice tells you about the information we collect from you when you submit an enquiry to us via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are The Wall Doctor Ltd. Our address is 15 Brookburn Road, Chorlton, Manchester M21 8FF

You can contact us by post at the above address, by email info@thewalldoctors.co.uk or by telephone on 0161 768 0023

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

When you submit an enquiry to us, or we are asked to perform a survey we ask you for your name, your email address and a brief description of your enquiry together with supporting documents to pass onto your solicitor.

Why do we collect this information?

We will use your information to respond to your enquiry and hopefully to provide you with the information you need. We do this in order to take steps at your or your agents request prior to entering into a contract i.e. as part of pre-sales activity.

What do we do with your information?

Your information is stored on our case management system which has an appropriate level of safeguards for your personal data. It is not sent outside of the European Economic Area (EEA).

We will read your message and normally respond to you either via telephone or via email. We may ask for your consent to retain your information in our case management system in order to send you further information that we think may be of interest to you.

We will not use the information to make any automated decisions that might affect you.

How long do we keep your information for?

Any enquiry is kept in our internal system for one month unless you give us your consent to send you marketing information on an ongoing basis, in which case we will keep it for as long as you continue to consent. Any case management information is held until we are advised by your solicitor that the case is closed.

Your rights over your information

By law, you can ask us what information we hold about you, you can see it, and you can ask us to correct it if it is inaccurate.

You can also ask for it to be erased and you can ask for us to give you a copy of the information.

You can also ask us to stop using your information at any time, either by clicking the unsubscribe link at the end of any email communication, or by emailing, writing or telephoning us using the contact details above.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner’s Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

We are here
TO HELP

On correctly installed cavity wall insulation can cause serious damage to your property and health.
Find out if you’re eligible to claim by filling in our short survey which tells us a little more about you and the problems you’re experiencing.

Fill the survey

We currently represent clients who are suffering with damp homes that have been devastated by the result of poorly installed cavity wall insulation. We work hard to reach the best outcome for you, your loved ones and your home.

We understand that these circumstances can cause great distress which is why we treat each new case with the sensitivity it deserves as each client is different.

What other say about us

s

A pleasant young man came to survey my house and within an hour it was passed to my solicitors. I can now see light at the end of the tunnel.

Jane Daniels
Newcastle

Survey, Cup of Tea, a nice chat and bobs your uncle my solicitors had the information they needed. Thank you Wall Doctor

Bryan Hart
Manchester